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More Resources

HOTLINES

IF YOU ARE IN CRISIS OR DANGER, PLEASE CALL 9-1-1.

United Way of Pennsylvania: Text your zip code to 898-211 for resources and information in your community.

2-1-1 – Pennsylvania 211 East is a free, confidential, non-emergency, 24-hour information and referral service that connects Lehigh, Northampton, Carbon, Lancaster, Berks, Lebanon, & Schuylkill County residents with health and human services. You can also text your ZIP CODE to 898211

Northampton County – 24 /7 hotline available for anyone in a social service crisis: 610-252-9060

  • SNAP Supplemental Nutrition Assistance Program
    • A full list of what is covered and not covered by SNAP can be found in SNAP Handbook, section 503.3
  • TANF Temporary Assistance for Needy Families
  • WIC Pennsylvania Special Supplemental Nutrition Program for Women, Infants and Children
  • Pennsylvania Health Access Network (PHAN) Helpline (Statewide): 877-570-3642
  • Public Citizens for Children and Youth (PCCY) Helpline: (Southeast PA):215-563-5848
  • Philadelphia Benefits Information – Youth Matters (Page 20)
  • BenePhilly (Philadelphia): 844-848-4376
  • County Assistance Offices (CAOs) – Apply online or update info on the COMPASS website . To connect with the Consumer Assistance Center via phone the number is 1-866-550-4355. Please call PHAN’s helpline 877-570-3642 if you need help.

Victims of child abuse, domestic abuse and other crimes against vulnerable Pennsylvanians can still receive help during the state’s COVID-19 response.

  • All major medical, Affordable Care Act (ACA)-compliant plans, including those available through www.healthcare.gov, should cover medically appropriate COVID-19 diagnostic testing and associated treatment. Many insurers have announced that they will cover medically appropriate COVID-19 testing without any copays, deductibles, or cost-sharing for consumers.
  • Need help with insurance and/or COBRA? Capital BlueCross will continue to be available to assist people with options. Those who lose their insurance can contact Capital BlueCross at 855-505-2683 or rosann.humphrey@capbluecross.com.
  • Pennsylvania Health Access Network – Please call PHAN’s helpline 877-570-3642 if you need help.
  • Healthcare.gov
  • If consumers have questions about their insurance policy, contact your insurance or the Department of Health’s consumer hotline at (877) 881-6388.
  • Medical Assistance for Workers with Disabilities (MAWD)
  • The Centers for Medicare and Medicaid Services
  • Philadelphia Medical Information – Youth Matters (Pages 18 – 19)
  • FamilyWize provides discounts to lower the cost of prescription medications. Whether you’re insured or uninsured, use FamilyWize to save on prescriptions and share it with friends, family and neighbors.
  • Employment
  •  Unemployment:
    • If you are employed in Pennsylvania and are unable to work because of Coronavirus disease (COVID-19), you may be eligible for Unemployment or Workers’ Compensation benefits. The Department of Labor & Industry will continue to provide important employment benefit updates as the situation evolves.
  • Unemployment Compensation (UC):
    • Individuals can file for unemployment using this website. Individuals can also call 1-888-313-7284. However because of increased demand we encourage folks to apply online as much as possible.
    • Pennsylvania has set up a website for frequently asked questions around UC. It can be found here.
      ○ Philadelphia Legal Assistance has created a comprehensive FAQ document on UC which can be found here.
  • Workers’ Compensation (WC):
  • Get Help Now Hotline (for substance use disorders): 1-800-662-4357
  • Lehigh Valley Drug and Alcohol
  • Northampton County Drug & Alcohol – Recovery Center
  • Bethlehem Recovery Center of Northampton County – an individual can call the Intake Unit to arrange evaluation at 610-923-0394.
  • Northeast Treatment Centers
    • Bethlehem: 610-868-0435
    • Easton: 610-253-6760
  • Recovery Revolution Teletherapy: 610-599-7700
  • Treatment Trends Center of Excellence for Opioid Use Disorder: call 610-432-7693
    • Treatment Trends Outpatient Program Confront is providing assessments and treatment – call 610-433-0148.
    • Treatment Trends Halfway Home of the Lehigh Valley is providing residential non-hospital treatment – call 610-439-0218.
    • Treatment Trends Keenan House is providing residential non-hospital treatment – call 610-439-8479.
  • Additional Lehigh Valley Mental Health, Substance Abuse & Recovery Resources from the Center for Humanistic Change (Pages 14-20)
  • PPL Electric Utilities:
    • OnTrack offers a lower, fixed monthly bill and debt forgiveness for customers who make 150 percent of the poverty level or less.
    • Operation HELP is funded by our company, employees and customers, and can assist customers who make 200 percent of the federal poverty level or less. Grants help pay customer heating bills, including oil or gas heat. PPL Foundation recently donated an extra $500,000 to Operation HELP. To apply for either Operation HELP or OnTrack visit www.pplelectric.com/billhelp or call 1-800-342-5775.
    • CARES can help customers who are experiencing a temporary hardship. Learn more or apply by calling 1-800-358-6623.
    • Learn more about energy saving tools, tips, and programs HERE.
  • Comcast’s Internet Essentials program will be offered free for 60 days to new customers. Customers are eligible to receive Internet Essentials if they are eligible for public assistance programs such as the National School Lunch program, Medicaid or SNAP and live in a Comcast service area. Furthermore, Comcast has pledged not to disconnect a customer’s service or impose late fees if they can’t pay their bills during the pandemic.
  • RCN – InternetFirst information (English)
  • RCN – InternetFirst information (Spanish)
  • Philadelphia Housing & Utilities information